How To Order

1. Place an order on the website:  You can select "Curbside Pickup" or "Shipping" at checkout.  You'll be notified when your order is ready/shipped via email (or text if you select the box marked "Get Order Update Texts" and provide your phone number).
2. Shipped Orders: Are sent via Priority Mail and typically arrive in 3-5 business days.  You'll receive a notification when your order is "In Process" (we're gathering your goodies and cutting your fabric!), and a second notification when it is shipped, including a USPS tracking number.  Shipping is $8 flat rate, international shipping is not available.
3. Curbside Pickup: Tue, Thr, Sat 10-4: Orders are typically ready by 10am the next pickup day, or within 30-60min during pickup times.  Please wait until you receive notification via email (or text, if you've chosen that option) letting you know your order is ready for pickup.  There is a parking space marked with cones outside our front doors at 428 Main Street for 5 min parking.  Your order will be in a bag with your name on a table at the front entry, just open the glass doors and grab it.  I will be in the shop, feel free to wave and say hi!

FAQ & More Details

• Can someone else pickup my order?  Yes - Just tell them which name they are picking up, or use their name in the shipping info at checkout.  You can also add their email or phone number for pickup notifications instead of your own.
• Can I add something else to my order?  Yep! The fastest & easiest method is to place another order online with the same email/order name.  I'll package all your items in one bag for easy pickup.
• Can I pickup my order later?  Yes - all orders ready for pickup are at the table in our entryway, and are locked behind the front doors during closed hours.  You'll get a reminder notification if we don't see you on the first available pickup day after your order is ready, but no worries if you want to come the next or following pickup day.   
• Can I order thread to match another fabric?  Yes - Decide which size thread you need (100m, 250m, 500m) and select the last color on the drop-down list, "THREAD TO MATCH". Describe which fabric(s) or color(s) you'd like to match in the box provided, or you can also bring a swatch to the shop. 
• Can I order pearl cotton embroidery floss to match anther color or fabric?  Yep!  Same method as above, just decide if you want a skein of thicker (#5) floss or a ball of thinner (#8) floss, select "THREAD TO MATCH" and describe what you are looking for.
• Can I use my gift card online?  Yes - Enter your four digit GC# in the box below "subtotal" in your shopping cart & click "apply" before checkout.  If you have an older gift card with a three digit number, please add a "0" to the beginning (ie for #123, enter "0123").
• Can I change my order?  Email hello@clementineme.com - I will get in touch as soon as I can to figure out what substitutions/solutions are possible.
• Can I ask you another question?  Email hello@clementineme.com - please note, it sometimes takes a day or two for me to get a chance to reply!